*All in line with Existing Regulatory Regime and Guidelines
Our Services
First Customer Contact Center
Call-Center Facility
Structuring the call-center facility for
SLIC’s BANCA existing and potential
Policy Holders.
Customer Journey
A seamless customer journey across
multiple touch-points, including web,
mobile, and call center.
Digital Platform
A digital platform providing access to
the info when and where it is convenient
for the consumer.
SECP's New Regulations
We are focused to arrest the slippage in a timely manner. As directed in SECP’s New Regulations with keeping the call recordings for 03 years and save Partner Banks from huge clawback and SLIC to refund huge Premium non-renewed.
Key Benefits of our Services
Call Resolution
Improve first call resolution
Serve Customer
Serve customers more effectively.
Customer Issues
Better understand and resolve customer issues
faster.
Seamlessly Transfer
Seamlessly transfer service requests to operations experts.
Marketing and Coordination
Assisting
Assist Insurer(s) with identifying and bringing on board Banks through which Insurer(s) products can be distributed.
Coordination
Coordination with Branches and BSCs / BM / Banca Ops of All the Partner Banks and Insurer(s) field force.
Facilitate
Facilitate the Partner Banks in achievement of their Bancassurance Processing (Pre & Post Policies) Targets
Customer Support
Liaising between Insurer(s) and the Partner Banks’ Processing (Pre & Post Policies) & Marketing/Distribution team and Customer Support Underwriting PHS Other Services Renewals Policy Issuance/New Business Implementation
Implementation
Setting up New Bank
Setting up new bank arrangements in the system, including bank users, any distribution hierarchy relevant to the bank, commission arrangements, etc
Setting up New Products
Setting up new products in the system as and when introduced
Setting up the Point of Sales
Potentially setting up the Point of Sales (POS) System for banks
Assisting in Drawing up
Assisting in drawing up and agreeing SOPs with banks
Assisting with Training
Assisting with training of bank personnel with respect to the product and system
Day to Day Operations – New Business/Underwriting/Policy Issue
Arranging for Collection/Receipt
Arranging for collection/receipt of applications from the centralised unit / Operations department of the Banks
Processing
Application processing (entry, validation, resolution of issues)
Contact Field Representatives
Contact field representatives, banks, underwriters and other concerned persons to obtain any information / requirements which is either missing or incorrect
Analyse Proposal Information
Analyse proposal information; screen the applicant / applications on the basis of Insurer(s) Underwriting Guidelines; identify requirements (medical or otherwise)
Communicate Medical / Financial Requirements
Communicate Medical / Financial Requirements if necessary, to relevant bank personnel/ Insurer(s) field force
Continuous Follow up
Continuous (at least daily) follow up on requirements
Obtain & Update system
Obtain requirements from and update system
Complete Requirements
Complete other requirements raised by Insurer(s) Policy Issuance / New Business
Policy Issuance
Policy Issuance of all proposals for which requirements are complete as per Insurer(s) Bancassurance underwriting rules. Receipt issuance.
Liaise with Insurer(s) Bancassurance
Liaise with Insurer(s) Bancassurance Division to have policies signed
Courier the Policy Documents
Courier the Policy Documents to the clients (If Customer address is incomplete or P/O address so the Document returned back to our office and again GBA dispatch the same to document to the concerned Insurer(s) REGION from where the case was submitted)
Day to Day Operations – Renewals
Generate & Send Notices
Generate and send (by courier and via SMS before, on, and after due date) Notices, Reminders & Lapse Letters delivery to Policy Holders
Share the List of Policies
Share the List of Policies to be renewed with each Partner Bank
Sharing Deduction File
Sharing Deduction File with the Banks (UBL and Bank Alfalah) and handle the response/collection of the same
Follow-up with Distribution Team
Follow-up with Distribution Team for renewal Collection PHS
Maintain and share Persistency Reports
Maintain and share Persistency Reports with Insurer(s) and Banks
Provide Complete Report
Provide complete visibility of DUE and RENEWED Policies visibility Bank-wise daily
Other Policyholder Services
Processing of Policy
Processing of Free Look Period Policy Cancellations
Processing/Calculation of Surrenders/Maturities
Processing/Calculation of Surrenders/Maturities – identifying and arranging all requirements, including follow up
Processing of Death Claims
Processing of Death Claims – identifying and arranging all requirements, including follow up
Processing of Alterations
Processing of Alterations – identifying and arranging all requirements, including follow up
Finance and Restructuring
Processing/Calculation of Surrenders/Maturities – identifying and arranging all requirements, including follow up
Processing of Reinstatement
Processing of Reinstatement – identifying and arranging all requirements including follow up
Accounting, Commission and Related
Reconciliations
Bank Reconciliations
Keeping & Track
Keeping and track of and identifying unidentified receipts
For New Business
Preparation of Commission payable against New Business for Each Partner Bank
For Renewed Policies
Preparation of Commission payable against Renewed Policies for Each Partner Bank
Computation of Contest Results
Computation of Contest Results (Contests initiated by Insurer(s) time to time) • Processing of Proposal Cancellations
Resolution of Queries
Answering Queries
Answering queries from insured Policy Holders / Bank Branches / Insurer(s) Distribution
Handle Partner Banks
Handle Partner Banks / Referral Model BSCs and Sr. BSCs queries related to Product / system and resolve the same
Reports/ MIS
Regularly Reports
Regularly produce reports required by Insurer(s) and Partner Banks
Share the MIS
Share the MIS of Pending, Cancelation & Issuance with each Bank respectively on daily weekly Basis
Provision of Statistics
Provision of Statistics as and when required by Insurer(s) Other Services